Security & Compliance
We take the security and privacy of your data seriously. Learn about our comprehensive security measures and compliance standards.
Our Security Commitment
At ComplexCare.app, we understand that healthcare data is among the most sensitive information entrusted to any organization. Our security approach is built on multiple layers of protection to ensure your data remains safe, private, and compliant with all relevant regulations.
Our team of security experts continuously monitors, tests, and enhances our security measures to stay ahead of emerging threats and vulnerabilities.
All data is encrypted at rest and in transit using industry-standard AES-256 encryption.
Hosted in ISO 27001 certified data centers with 24/7 monitoring and physical security.
Comprehensive security audits and penetration testing conducted quarterly.
Granular role-based access controls and multi-factor authentication.
Compliance Standards
ComplexCare.app is designed to meet the highest standards of regulatory compliance.
- Data processing agreements
- Data subject access rights
- Privacy by design principles
- Data breach notification procedures
- NHS Data Security & Protection Toolkit compliant
- Caldicott Principles adherence
- Information Governance compliance
- Regular NHS Digital audits
- Business Associate Agreements (BAAs)
- Protected Health Information (PHI) safeguards
- Security Rule compliance
- Audit controls and logging
- Certified information security management system
- Risk assessment and management
- Security incident management
- Annual independent audits
Data Protection Measures
We implement multiple layers of protection to safeguard your data.
Encryption
All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3. Database backups are also encrypted to ensure data remains protected throughout its lifecycle.
Access Controls
We implement strict role-based access controls, multi-factor authentication, and least privilege principles to ensure only authorized personnel can access sensitive information.
Data Retention
Our data retention policies ensure that data is only kept for as long as necessary for the purposes for which it was collected, in compliance with relevant regulations.
Backup & Recovery
We perform regular automated backups with point-in-time recovery capabilities. Backups are stored in geographically separate locations to ensure data resilience.
Vulnerability Management
Our security team conducts regular vulnerability scans, penetration testing, and code reviews to identify and remediate potential security issues before they can be exploited.
Incident Response
We maintain a comprehensive incident response plan with defined procedures for identifying, containing, eradicating, and recovering from security incidents.
Security Certifications
Our platform has been independently verified to meet the highest security standards.